Table 6 The ten sub-scales – composition and reliability scores
Scale # | Scale name | Cronbach’s alpha | # of items |
|---|---|---|---|
1 | Organizational policy on CC care | .82 | 7 |
2 | Appointment and development of a CC coordinator | .77 | 5 |
3 | Oral translation (i.e. interpreting) during treatment | .94 | 14 |
4 | Translation of official forms and written medical material | .58 | 24 |
5 | Religious and cultural services | .45 | 3 |
6 | Adaptation of the physical environment to the patient population | .80 | 9 |
7 | Staff training on CC | .59 | 4 |
8 | Hospital contacts with the community | .66 | 3 |
9 | Cultural adaptation of human resources (recruitment and evaluation) | .33 | 2 |
10 | Data Collection and management of patient diversity. | .64 | 3 s |