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Table 3 Attitudes to medical consultation e-mail

From: Providing cell phone numbers and e-mail addresses to patients: The patient’s perspective, a cross sectional study

Question N (%)
Do you use e-mail?
Yes 171 (85.5)
No 29 (14.5)
How do you feel about getting your physician’s e-mail address?
Very interested 25 (14.6)
Would not object 85 (49.7)
Not interested 61 (35.7)
Getting my physician’s e-mail address could improve the relationship between us:
Agree 121 (70.8)
Do not agree 50 (29.2)
Getting my physician’s e-mail address could improve my sense of security even if I don’t use it:
Agree 97 (56.7)
Do not agree 74 (43.3)
Email is an effective means of communication that could solve my problems:
Agree 44 (25.7)
Do not agree 127 (74.3)
e-mail can cut down on the number of clinic visits:
Agree 46 (26.9)
Do not agree 125 (73.1)
e-mail can reduce the number of emergency room visits:
Agree 30 (17.5)
Do not agree 141 (82.5)
Getting your physician’s email address could interfere with his/her privacy when they’re not working:
Agree 98 (57.6)
Do not agree 72 (42.4)
The physician should not be sent an e-mail because there are telephone centers that are active after clinic hours:
Agree 143 (84.1)
Do not agree 27 (15.9)
The physician should not be sent an e-mail because in emergencies one can call for an ambulance or go to the emergency room:
Agree 159 (93.5)
Do not agree 11 (6.5)
The physician should not be sent an e-mail because medical errors can occur if a physical examination is not performed:
Agree 155 (91.2)
Do not agree 15 (8.8)
The physician should not be sent an e-mail because there is a risk of miscommunication:
Agree 154 (90.6)
Do not agree 16 (9.4)
The physician should not be sent an e-mail because it can interfere with his clinic work:
Agree 119 (70.0)
Do not agree 51 (30.0)
There is no reason against getting the physician’s personal e-mail address:
Agree 10 (5.9)
Do not agree 160 (94.1)
At what times would you send the doctor and e-mail message?
Only at appointed hours 53 (48.6)
Only during daytime hours (excepting Saturdays and holidays) 30 (27.5)
At all hours including nights, Saturdays and holidays 26 (23.9)
Under which circumstance would you send your physician an e-mail message?
Only in emergencies 62 (56.9)
Whenever I think I need a medical consultation 47 (43.1)
If the HMO provided the physician with a laptop computer and paid for Internet services, that would motivate him/her to provide the e-mail address:
Agree 102 (59.6)
Do not agree 60 (40.4)
If the HMO gave the physician extra pay for email consultations, it would motivate him/her to provide the email address:
Agree 116 (67.8)
Do not agree 55 (32.2)
If the HMO gave the physician dedicated time for e-mail consultations, it would motivate him/her to provide the e-mail address:
Agree 144 (84.2)
Do not agree 27 (15.8)
Have you asked for your physician’s e-mail address in the past?
Yes 1 (0.6)
No 170 (99.4)
Do you have your physician’s e-mail address?
Yes 0 (0)
No 171 (100.0)