TY - JOUR AU - Ozkaynak, M. AU - Brennan, P. F. AU - Hanauer, D. A. AU - Johnson, S. AU - Aarts, J. AU - Zheng, K. AU - Haque, S. N. PY - 2013 DA - 2013// TI - Patient-centered care requires a patient-oriented workflow model JO - J Am Med Inform Assoc VL - 20 UR - https://doi.org/10.1136/amiajnl-2013-001633 DO - 10.1136/amiajnl-2013-001633 ID - Ozkaynak2013 ER - TY - JOUR AU - Bertakis, K. D. AU - Azari, R. PY - 2011 DA - 2011// TI - Determinants and outcomes of patient-centered care JO - Patient Educ Couns VL - 85 UR - https://doi.org/10.1016/j.pec.2010.08.001 DO - 10.1016/j.pec.2010.08.001 ID - Bertakis2011 ER - TY - BOOK AU - Balint, M. PY - 1964 DA - 1964// TI - The doctor, his patient and the illness PB - Pitman Medical CY - London ID - Balint1964 ER - TY - JOUR AU - McWhinney, I. PY - 1989 DA - 1989// TI - The need for a transformed clinical method JO - Comm Med Patient VL - 9 ID - McWhinney1989 ER - TY - JOUR AU - Mead, N. AU - Bower, P. PY - 2000 DA - 2000// TI - Patient-centredness: a conceptual framework and review of the empirical literature JO - Soc Sci Med VL - 51 UR - https://doi.org/10.1016/S0277-9536(00)00098-8 DO - 10.1016/S0277-9536(00)00098-8 ID - Mead2000 ER - TY - JOUR AU - Mead, N. AU - Bower, P. AU - Hann, M. PY - 2002 DA - 2002// TI - The impact of general practitioners’ patient-centredness on patients’ post-consultation satisfaction and enablement JO - Soc Sci Med VL - 55 UR - https://doi.org/10.1016/S0277-9536(01)00171-X DO - 10.1016/S0277-9536(01)00171-X ID - Mead2002 ER - TY - JOUR AU - Smith, R. C. AU - Dwamena, F. C. AU - Grover, M. AU - Coffey, J. AU - Frankel, R. M. PY - 2011 DA - 2011// TI - Behaviorally defined patient-centered communication—a narrative review of the literature JO - J Gen Intern Med VL - 26 UR - https://doi.org/10.1007/s11606-010-1496-5 DO - 10.1007/s11606-010-1496-5 ID - Smith2011 ER - TY - JOUR AU - Frankel, R. AU - Altschuler, A. AU - George, S. AU - Kinsman, J. AU - Jimison, H. AU - Robertson, N. R. AU - Hsu, J. PY - 2005 DA - 2005// TI - Effects of exam‒room computing on clinician–patient communication JO - J Gen Intern Med VL - 20 UR - https://doi.org/10.1111/j.1525-1497.2005.0163.x DO - 10.1111/j.1525-1497.2005.0163.x ID - Frankel2005 ER - TY - JOUR AU - Stein, T. AU - Frankel, R. M. AU - Krupat, E. PY - 2005 DA - 2005// TI - Enhancing clinician communication skills in a large healthcare organization: a longitudinal case study JO - Patient Educ Couns VL - 58 UR - https://doi.org/10.1016/j.pec.2005.01.014 DO - 10.1016/j.pec.2005.01.014 ID - Stein2005 ER - TY - BOOK AU - Pendleton, D. AU - Schofield, T. AU - Tate, P. AU - Havelock, P. PY - 1984 DA - 1984// TI - The consultation: an approach to learning and teaching: Oxford University Press Oxford ID - Pendleton1984 ER - TY - JOUR AU - Bird, J. AU - Cohen-Cole, S. A. PY - 1990 DA - 1990// TI - The three-function model of the medical interview: an educational device JO - Adv Psychosom Med VL - 20 UR - https://doi.org/10.1159/000418260 DO - 10.1159/000418260 ID - Bird1990 ER - TY - JOUR AU - Frankel, R. M. AU - Stein, T. PY - 1999 DA - 1999// TI - Getting the most out of the clinical encounter: the four habits model JO - Perm J VL - 3 ID - Frankel1999 ER - TY - JOUR AU - Smith, R. C. AU - Marshall-Dorsey, A. A. AU - Osborn, G. G. AU - Shebroe, V. AU - Lyles, J. S. AU - Stoffelmayr, B. E. AU - Van Egeren, L. F. AU - Mettler, J. AU - Maduschke, K. AU - Stanley, J. M. PY - 2000 DA - 2000// TI - Evidence-based guidelines for teaching patient-centered interviewing JO - Patient Educ Couns VL - 39 UR - https://doi.org/10.1016/S0738-3991(99)00088-9 DO - 10.1016/S0738-3991(99)00088-9 ID - Smith2000 ER - TY - JOUR AU - Makoul, G. PY - 2001 DA - 2001// TI - Essential elements of communication in medical encounters: the Kalamazoo consensus statement JO - Acad Med VL - 76 UR - https://doi.org/10.1097/00001888-200104000-00021 DO - 10.1097/00001888-200104000-00021 ID - Makoul2001 ER - TY - JOUR AU - Kurtz, S. M. AU - Silverman, J. D. PY - 1996 DA - 1996// TI - The Calgary—Cambridge Referenced Observation Guides: an aid to defining the curriculum and organizing the teaching in communication training programmes JO - Med Educ VL - 30 UR - https://doi.org/10.1111/j.1365-2923.1996.tb00724.x DO - 10.1111/j.1365-2923.1996.tb00724.x ID - Kurtz1996 ER - TY - JOUR AU - Makoul, G. PY - 2001 DA - 2001// TI - The SEGUE Framework for teaching and assessing communication skills JO - Patient Educ Couns VL - 45 UR - https://doi.org/10.1016/S0738-3991(01)00136-7 DO - 10.1016/S0738-3991(01)00136-7 ID - Makoul2001 ER - TY - JOUR AU - Kalet, A. AU - Pugnaire, M. P. AU - Cole-Kelly, K. AU - Janicik, R. AU - Ferrara, E. AU - Schwartz, M. D. AU - Lipkin, M. AU - Lazare, A. PY - 2004 DA - 2004// TI - Teaching communication in clinical clerkships: models from the macy initiative in health communications JO - Acad Med VL - 79 UR - https://doi.org/10.1097/00001888-200406000-00005 DO - 10.1097/00001888-200406000-00005 ID - Kalet2004 ER - TY - BOOK AU - van Thiel, J. AU - Ram, P. AU - van Dalen, J. PY - 2000 DA - 2000// TI - MAAS-global manual PB - Maastricht University CY - Maastricht ID - van Thiel2000 ER - TY - JOUR AU - Roter, D. AU - Larson, S. PY - 2002 DA - 2002// TI - The Roter interaction analysis system (RIAS): utility and flexibility for analysis of medical interactions JO - Patient Educ Couns VL - 46 UR - https://doi.org/10.1016/S0738-3991(02)00012-5 DO - 10.1016/S0738-3991(02)00012-5 ID - Roter2002 ER - TY - JOUR AU - McGrath, J. M. AU - Arar, N. H. AU - Pugh, J. A. PY - 2007 DA - 2007// TI - The influence of electronic medical record usage on nonverbal communication in the medical interview JO - Health Informatics J VL - 13 UR - https://doi.org/10.1177/1460458207076466 DO - 10.1177/1460458207076466 ID - McGrath2007 ER - TY - JOUR AU - Jha, A. K. AU - Doolan, D. AU - Grandt, D. AU - Scott, T. AU - Bates, D. W. PY - 2008 DA - 2008// TI - The use of health information technology in seven nations JO - Int J Med Inform VL - 77 UR - https://doi.org/10.1016/j.ijmedinf.2008.06.007 DO - 10.1016/j.ijmedinf.2008.06.007 ID - Jha2008 ER - TY - JOUR AU - Chaudhry, B. AU - Wang, J. AU - Wu, S. AU - Maglione, M. AU - Mojica, W. AU - Roth, E. AU - Morton, S. C. AU - Shekelle, P. G. PY - 2006 DA - 2006// TI - Systematic review: impact of health information technology on quality, efficiency, and costs of medical care JO - Ann Intern Med VL - 144 UR - https://doi.org/10.7326/0003-4819-144-10-200605160-00125 DO - 10.7326/0003-4819-144-10-200605160-00125 ID - Chaudhry2006 ER - TY - JOUR AU - Shachak, A. AU - Reis, S. PY - 2009 DA - 2009// TI - The impact of electronic medical records on patient–doctor communication during consultation: a narrative literature review JO - J Eval Clin Pract VL - 15 UR - https://doi.org/10.1111/j.1365-2753.2008.01065.x DO - 10.1111/j.1365-2753.2008.01065.x ID - Shachak2009 ER - TY - JOUR AU - Lau, F. AU - Price, M. AU - Boyd, J. AU - Partridge, C. AU - Bell, H. AU - Raworth, R. PY - 2012 DA - 2012// TI - Impact of electronic medical record on physician practice in office settings: a systematic review JO - BMC Med Inform Decis Mak VL - 12 UR - https://doi.org/10.1186/1472-6947-12-10 DO - 10.1186/1472-6947-12-10 ID - Lau2012 ER - TY - JOUR AU - Margalit, R. S. AU - Roter, D. AU - Dunevant, M. A. AU - Larson, S. AU - Reis, S. PY - 2006 DA - 2006// TI - Electronic medical record use and physician-patient communication: an observational study of Israeli primary care encounters JO - Patient Educ Couns VL - 61 UR - https://doi.org/10.1016/j.pec.2005.03.004 DO - 10.1016/j.pec.2005.03.004 ID - Margalit2006 ER - TY - JOUR AU - Pearce, C. AU - Dwan, K. AU - Arnold, M. AU - Phillips, C. AU - Trumble, S. PY - 2009 DA - 2009// TI - Doctor, patient and computer–A framework for the new consultation JO - Int J Med Inf VL - 78 UR - https://doi.org/10.1016/j.ijmedinf.2008.07.002 DO - 10.1016/j.ijmedinf.2008.07.002 ID - Pearce2009 ER - TY - JOUR AU - Patel, V. L. AU - Arocha, J. F. AU - Kushniruk, A. W. PY - 2002 DA - 2002// TI - Patients’ and physicians’ understanding of health and biomedical concepts: relationship to the design of EMR systems JO - J Biomed Inform VL - 35 UR - https://doi.org/10.1016/S1532-0464(02)00002-3 DO - 10.1016/S1532-0464(02)00002-3 ID - Patel2002 ER - TY - JOUR AU - Booth, N. AU - Robinson, P. AU - Kohannejad, J. PY - 2004 DA - 2004// TI - Identification of high-quality consultation practice in primary care: the effects of computer use on doctor-patient rapport JO - Inform Prim Care VL - 12 ID - Booth2004 ER - TY - JOUR AU - MacKenzie, S. B. AU - Podsakoff, P. M. AU - Podsakoff, N. P. PY - 2011 DA - 2011// TI - Construct measurement and validation procedures in MIS and behavioral research: Integrating new and existing techniques JO - MIS Quarterly VL - 35 ID - MacKenzie2011 ER - TY - JOUR AU - Straub, D. W. PY - 1989 DA - 1989// TI - Validating instruments in MIS research JO - MIS Quarterly VL - 13 UR - https://doi.org/10.2307/248922 DO - 10.2307/248922 ID - Straub1989 ER - TY - JOUR AU - Boudreau, M. AU - Gefen, D. AU - Straub, D. W. PY - 2001 DA - 2001// TI - Validation in information systems research: A state-of-the-art assessment JO - MIS Quarterly VL - 25 UR - https://doi.org/10.2307/3250956 DO - 10.2307/3250956 ID - Boudreau2001 ER - TY - JOUR AU - Pearce, C. AU - Arnold, M. AU - Phillips, C. AU - Trumble, S. AU - Dwan, K. PY - 2011 DA - 2011// TI - The patient and the computer in the primary care consultation JO - J Am Med Inform Assoc VL - 18 UR - https://doi.org/10.1136/jamia.2010.006486 DO - 10.1136/jamia.2010.006486 ID - Pearce2011 ER - TY - JOUR AU - Harzmark, G. AU - Brownbridge, G. AU - Fitter, M. AU - Evans, A. PY - 1984 DA - 1984// TI - Consultation use of a computer by general practitioners JO - J R Coll Gen Pract VL - 34 ID - Harzmark1984 ER - TY - JOUR AU - Ventres, W. AU - Kooienga, S. AU - Vuckovic, N. AU - Marlin, R. AU - Nygren, P. AU - Stewart, V. PY - 2006 DA - 2006// TI - Physicians, patients, and the electronic health record: an ethnographic analysis JO - Ann Fam Med VL - 4 UR - https://doi.org/10.1370/afm.425 DO - 10.1370/afm.425 ID - Ventres2006 ER - TY - JOUR AU - Duke, P. AU - Frankel, R. M. AU - Reis, S. PY - 2013 DA - 2013// TI - How to integrate the electronic health record and patient-centered communication into the medical visit: A skills-based approach JO - Teach Learn Med VL - 25 UR - https://doi.org/10.1080/10401334.2013.827981 DO - 10.1080/10401334.2013.827981 ID - Duke2013 ER - TY - JOUR AU - Skillings, J. L. AU - Porcerelli, J. H. AU - Markova, T. PY - 2010 DA - 2010// TI - Contextualizing SEGUE: evaluating residents’ communication skills within the framework of a structured medical interview JO - J Grad Med Educ VL - 2 UR - https://doi.org/10.4300/JGME-D-09-00030.1 DO - 10.4300/JGME-D-09-00030.1 ID - Skillings2010 ER - TY - JOUR AU - Schirmer, J. M. AU - Mauksch, L. AU - Lang, F. AU - Marvel, M. K. AU - Zoppi, K. AU - Epstein, R. M. AU - Brock, D. AU - Pryzbylski, M. PY - 2005 DA - 2005// TI - Assessing communication competence: a review of current tools JO - Fam Med VL - 37 ID - Schirmer2005 ER - TY - JOUR AU - Vishwanath, A. AU - Singh, S. R. AU - Winkelstein, P. PY - 2010 DA - 2010// TI - The impact of electronic medical record systems on outpatient workflows: a longitudinal evaluation of its workflow effects JO - Int J Med Inf VL - 79 UR - https://doi.org/10.1016/j.ijmedinf.2010.09.006 DO - 10.1016/j.ijmedinf.2010.09.006 ID - Vishwanath2010 ER - TY - JOUR AU - Poissant, L. AU - Pereira, J. AU - Tamblyn, R. AU - Kawasumi, Y. PY - 2005 DA - 2005// TI - The impact of electronic health records on time efficiency of physicians and nurses: a systematic review JO - J Am Med Inform Assoc VL - 12 UR - https://doi.org/10.1197/jamia.M1700 DO - 10.1197/jamia.M1700 ID - Poissant2005 ER - TY - JOUR AU - Hartzband, P. AU - Groopman, J. PY - 2008 DA - 2008// TI - Off the record--avoiding the pitfalls of going electronic JO - N Engl J Med VL - 358 UR - https://doi.org/10.1056/NEJMp0802221 DO - 10.1056/NEJMp0802221 ID - Hartzband2008 ER - TY - JOUR AU - Blumenthal, D. AU - Glaser, J. P. PY - 2007 DA - 2007// TI - Information technology comes to medicine JO - N Engl J Med VL - 356 UR - https://doi.org/10.1056/NEJMhpr066212 DO - 10.1056/NEJMhpr066212 ID - Blumenthal2007 ER - TY - JOUR AU - Fiks, A. G. AU - Alessandrini, E. A. AU - Forrest, C. B. AU - Khan, S. AU - Localio, A. R. AU - Gerber, A. PY - 2011 DA - 2011// TI - Electronic medical record use in pediatric primary care JO - J Am Med Inform Assoc VL - 18 UR - https://doi.org/10.1136/jamia.2010.004135 DO - 10.1136/jamia.2010.004135 ID - Fiks2011 ER - TY - JOUR AU - Shachak, A. AU - Reis, S. AU - Pearce, C. PY - 2013 DA - 2013// TI - Patient-physician interactions and electronic health records JO - JAMA VL - 310 UR - https://doi.org/10.1001/jama.2013.277969 DO - 10.1001/jama.2013.277969 ID - Shachak2013 ER - TY - JOUR AU - Pearce, C. AU - Arnold, M. AU - Phillips, C. B. AU - Trumble, S. AU - Dwan, K. PY - 2012 DA - 2012// TI - The many faces of the computer: An analysis of clinical software in the primary care consultation JO - Int J Med Inf VL - 81 UR - https://doi.org/10.1016/j.ijmedinf.2012.01.004 DO - 10.1016/j.ijmedinf.2012.01.004 ID - Pearce2012 ER - TY - BOOK AU - Smith, R. C. PY - 2002 DA - 2002// TI - Patient-centered interviewing: an evidence-based method: Lippincott Williams & Wilkins ID - Smith2002 ER - TY - BOOK AU - Kurtz, S. M. AU - Silverman, J. AU - Draper, J. PY - 2005 DA - 2005// TI - Teaching and learning communication skills in medicine: Radcliffe Pub ID - Kurtz2005 ER - TY - JOUR AU - Ventres, W. AU - Kooienga, S. AU - Marlin, R. PY - 2006 DA - 2006// TI - EHRs in the exam room: tips on patient-centered care JO - Fam Pract Manag VL - 13 ID - Ventres2006 ER -