From: Factors affecting compliance with use of online healthcare services among adults in Israel
HIAM variablesa | Use OHS for administrative information N = 276 | Do not use OHS for administrative information N = 136 | Use the Internet for medical consultation N = 70 | Do not use the Internet for medical consultation N = 342 | Use OHS for medical information N = 188 | Do not use OHS for medical information N = 224 | |
---|---|---|---|---|---|---|---|
Mean (standard deviation) | |||||||
Barriers | OHS are not precise and reliable enough | 3.44 (2.33) | 3.50 (2.38) | 3.74 (2.41) | 3.40 (2.33) | 3.52 (2.33) | 3.41 (2.36) |
 | OHS can breach the privacy of my medical information | 3.42 (2.28) | 3.62 (2.54) | 3.56 (2.52) | 3.46 (2.34) | 3.36 (2.28) | 3.59 (2.45) |
 | Technical and operational difficulties | 2.75 (2.15) | 3.13 (2.31) | 2.87 (2.26) | 2.87 (2.20) | 2.57** (2.00) | 3.14 (2.34) |
Cues for action | My relatives encourage me to use OHS | 3.36*** (2.62) | 2.40 (2.28) | 4.26*** (2.68) | 2.81 (2.46) | 3.60*** (2.67) | 2.59 (2.36) |
 | The HMO’s advertisements encourage me to use OHS | 4.05*** (2.50) | 2.73 (2.27) | 4.47*** (2.45) | 3.44 (2.48) | 4.22*** (2.53) | 3.11 (2.37) |
 | The HMO’s staff’s advice to use OHS | 3.77*** (2.49) | 2.46 (2.19) | 4.39*** (2.23) | 3.13 (2.46) | 3.82*** (2.52) | 2.94 (2.35) |
Perceived ease of use | Remote medical services will be easy and comfortable to use | 5.50*** (1.85) | 4.43 (2.48) | 5.64** (1.83) | 5.01 (2.21) | 5.58*** (1.87) | 4.72 (2.31) |