Variable | Predictor | B | β | t | F |
---|---|---|---|---|---|
1. Staff’s general attitudes and quality of ED experience | 1. Low quality of service | −3.96 | −0.23 | 2.30* | F(8,228) = 8.80*** R2 = .209 Tolerance >0.33 |
2. Low quality of department | −4.39 | −0.23 | 2.33* | ||
2. Staff attitudes towards patient | 1. Nurses’ negative attitude | −5.81 | −0.30 | 5.00*** | F(6,296) = 28.65*** R2 = .355 Tolerance >0.35 |
2. Staff’s Impatience | −11.81 | −0.21 | 2.77** | ||
3. Staff’s disturbance | 6.37 | 0.16 | 3.28** | ||
4. Waiting | Lack of promptness | −4.47 | −0.10 | 3.28*** | F(4,313) = 9.96*** R2 = .102 Tolerance >0.86 |
5. Perceived quality of medical care (xx) | 1. Low perceived quality of medical care by nurses | −0.78 | −0.34 | 5.45*** | F(2,298) = 54.25*** R2 = .262 Tolerance >0.64 |
2. Low perceived quality of medical care by doctors | −0.59 | −0.24 | 3.94*** | ||
6. Providing information to patient | Not explaining the situation | −6.68 | −0.44 | 3.28** | F(5,76) = 3.25* R2 = .122 Tolerance >0.57 |
8. Severity of medical problem | Low severity of patient’s medical problem | −2.67 | −0.14 | 2.36* | F(2,306) = 5.34** R2 = .027 Tolerance >0.88 |