Table 3 Summary of significant results relating to accompanying persons (APs)
Variable | Predictor | B | β | t | F |
|---|---|---|---|---|---|
1. Staff’s general attitude and quality of ED experience (xx) | 1. Low quality of service | −6.56 | −0.43 | 6.31*** | F(8,300) = 18.94*** R2 = .318 Tolerance >0.45 |
2. Lack of privacy | −4.57 | −0.22 | 4.23*** | ||
3. Waiting space for AP | 1.85 | 0.13 | 2.44* | ||
2. Staff attitudes towards P (as perceived by AP) (xx) | 1. Doctors’ negative attitude | −7.69 | −0.32 | 5.93*** | F(6,329) = 30.14*** R2 = .343 Tolerance >0.46 |
2. P not understood by staff | −30.24 | −0.38 | 6.21*** | ||
3. Staff attitude towards AP | 1. AP disturbed by staff | 12.16 | 0.29 | 6.14*** | F(5,340) = 37.98*** R2 = .349 Tolerance >0.55 |
2. AP not understood by staff | −21.21 | −0.28 | 4.75*** | ||
3. AP patronized by staff | 12.40 | 0.17 | 3.53*** | ||
4. Waiting | 1. Waiting for doctor | 1.94 | 0.15 | 2.83** | F(4,353) = 29.78*** R2 = .244 Tolerance >0.74 |
2. Lack of promptness | −6.61 | −0.42 | 7.94*** | ||
5. Perceived quality of medical care | 1. Low quality by nurse | −2.25 | −0.13 | 2.45*** | F(3,316) = 63.33*** R2 = .370 Tolerance >0.65 |
2. Low quality by doctor | −4.80 | −0.20 | 3.73*** | ||
3. Low degree of professionalism | −33.21 | −0.44 | 9.06*** | ||
6. Providing information to AP | Not explaining the situation | −6.75 | −0.41 | 3.85*** | F(5,137) = 3.79** R2 = .089 Tolerance >0.55 |
7. Providing information to P (reported by AP) | Lack of information to P | −11.36 | −0.26 | 3.05** | F(2,240) = 15.24*** R2 = .105 Tolerance >0.50 |
8. Severity of medical problem (xx) | Low severity of patient’s pain | −1.23 | −0.12 | 2.18* | F(2,359) = 4.54* R2 = .019 Tolerance >0.91 |