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Table 6 The ten sub-scales – composition and reliability scores

From: How culturally competent are hospitals in Israel?

Scale # Scale name Cronbach’s alpha # of items
1 Organizational policy on CC care .82 7
2 Appointment and development of a CC coordinator .77 5
3 Oral translation (i.e. interpreting) during treatment .94 14
4 Translation of official forms and written medical material .58 24
5 Religious and cultural services .45 3
6 Adaptation of the physical environment to the patient population .80 9
7 Staff training on CC .59 4
8 Hospital contacts with the community .66 3
9 Cultural adaptation of human resources (recruitment and evaluation) .33 2
10 Data Collection and management of patient diversity. .64 3 s