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Table 1 Causes of non-utilized surgical procedure appointments

From: No-shows in ambulatory clinics and non-utilized appointments for elective operations in selected surgical departments at a tertiary hospital in Israel

 

Orthopedics

ENT

All Operations

Scheduled

551

516

3821

Performed

495 (90%)

486 (94%)

3608 (94%)

Reason for cancelation

 Unknown reason

16 (28%)

6 (20%)

62 (29%)

 Patient postponed

13 (23%)

4 (13%)

29 (14%)

 Emergency surgery

6 (11%)

 

12 (6%)

 An operation that extended for longer than planned

4 (7%)

 

6 (3%)

 Patient medical problems

4 (7%)

10 (33%)

33 (16%)

 Lack of medical equipment

2 (4%)

  

 Patient did not arrive at surgery and did not notify

2 (4%)

4 (13%)

11 (5%)

 Incorrect summons due to an administrative error

2 (4%)

 

4 (2%)

 Doctor cancelled appointment permanently

2 (4%)

2 (7%)

10 (5%)

 Patient did not fast

2 (4%)

  

 Doctor postponed the appointment date

2 (4%)

 

4 (2%)

 Schedule was too busy

1 (2%)

3 (10%)

28 (13%)

 Patient cancelled appointment permanently

 

1 (3%)

 

 Other reasons

  

10 (5%)

 No approval for surgery

  

4 (2%)

Total

56

30

213