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Table 3 Satisfaction level from primary care physicians’ performance [n (%)]

From: Patient satisfaction with primary care physician performance in a multicultural population

  

Jews

(n = 827)

Arabs

(N = 605)

P-value

General satisfactiona(Mean, SD)

 

4.24 (0.92)

4.13 (0.95)

0.037

General satisfactionb

Very satisfieda

509 (63.6)

335 (56.5)

0.013

Satisfied

178 (22.2)

160 (27.0)

Satisfied on average level

81 (10.1)

73 (12.3)

Not satisfied

33 (4.1)

25 (4.2)

Communication skills a(Mean, SD)

 

4.51 (0.61)

4.37 (0.72)

< 0.001

Communication skillsb

Very satisfieda

637 (79.6)

418 (70.5)

< 0.001

Satisfied

134 (16.7)

134 (22.6)

Satisfied on average level

29 (3.6)

37 (6.2)

Not satisfied

1 (0.1)

4 (0.7)

Technical skillsa(Mean, SD)

 

3.85 (0.68)

3.76 (0.66)

0.019

Technical skillsb

Very satisfieda

345 (43.1)

221 (37.3)

0.056

Satisfied

347 (43.3)

286 (48.2)

Satisfied on average level

101 (12.6)

82 (13.8)

Not satisfied

8 (1.0)

4 (0.7)

Interpersonal mannersa(Mean, SD)

 

4.19 (0.80)

3.77 (0.76)

< 0.001

Interpersonal mannersb

Very satisfieda

445 (55.6)

166 (28.0)

< 0.001

Satisfied

268 (33.5)

323 (54.6)

Satisfied on average level

76 (9.5)

92 (15.5)

Not satisfied

11 (1.4)

11 (1.9)

Time spent with doctora(Mean, SD)

 

4.07 (0.04)

3.90 (0.04)

0.003

Time spent with doctorb

Very satisfied

428 (53.5)

259 (43.8)

< 0.001

Satisfied

191 (23.9)

152 (25.7)

Satisfied on average level

134 (16.8)

147 (24.8)

Not satisfied

47 (5.9)

34 (5.7)

Accessibility and conveniencea(Mean, SD)

 

3.80 (0.76)

3.88 (0.75)

0.052

Accessibility and convenienceb

Very satisfied

306 (38.2)

253 (42.7)

0.132

Satisfied

352 (44.0)

239 (40.3)

Satisfied on average level

126 (15.7)

95 (16.0)

Not satisfied

17 (2.1)

6 (1.0)

  1. Notesa:The analysis was conducted on the continuous variables.bThe analysis was conducted on the categorical variable. The range of the categories of satisfaction level: Not satisfied (range: 0–2.00), on average satisfied (range: 2.01–3.00), satisfied (range: 3.01–4.00), very satisfied (range: 4.01–5.00)