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Table 3 Satisfaction level from primary care physicians’ performance [n (%)]

From: Patient satisfaction with primary care physician performance in a multicultural population

  Jews
(n = 827)
Arabs
(N = 605)
P-value
General satisfactiona(Mean, SD) 4.24 (0.92)4.13 (0.95)0.037
General satisfactionbVery satisfieda509 (63.6)335 (56.5)0.013
Satisfied178 (22.2)160 (27.0)
Satisfied on average level81 (10.1)73 (12.3)
Not satisfied33 (4.1)25 (4.2)
Communication skills a(Mean, SD) 4.51 (0.61)4.37 (0.72)< 0.001
Communication skillsbVery satisfieda637 (79.6)418 (70.5)< 0.001
Satisfied134 (16.7)134 (22.6)
Satisfied on average level29 (3.6)37 (6.2)
Not satisfied1 (0.1)4 (0.7)
Technical skillsa(Mean, SD) 3.85 (0.68)3.76 (0.66)0.019
Technical skillsbVery satisfieda345 (43.1)221 (37.3)0.056
Satisfied347 (43.3)286 (48.2)
Satisfied on average level101 (12.6)82 (13.8)
Not satisfied8 (1.0)4 (0.7)
Interpersonal mannersa(Mean, SD) 4.19 (0.80)3.77 (0.76)< 0.001
Interpersonal mannersbVery satisfieda445 (55.6)166 (28.0)< 0.001
Satisfied268 (33.5)323 (54.6)
Satisfied on average level76 (9.5)92 (15.5)
Not satisfied11 (1.4)11 (1.9)
Time spent with doctora(Mean, SD) 4.07 (0.04)3.90 (0.04)0.003
Time spent with doctorbVery satisfied428 (53.5)259 (43.8)< 0.001
Satisfied191 (23.9)152 (25.7)
Satisfied on average level134 (16.8)147 (24.8)
Not satisfied47 (5.9)34 (5.7)
Accessibility and conveniencea(Mean, SD) 3.80 (0.76)3.88 (0.75)0.052
Accessibility and conveniencebVery satisfied306 (38.2)253 (42.7)0.132
Satisfied352 (44.0)239 (40.3)
Satisfied on average level126 (15.7)95 (16.0)
Not satisfied17 (2.1)6 (1.0)
  1. Notesa:The analysis was conducted on the continuous variables.bThe analysis was conducted on the categorical variable. The range of the categories of satisfaction level: Not satisfied (range: 0–2.00), on average satisfied (range: 2.01–3.00), satisfied (range: 3.01–4.00), very satisfied (range: 4.01–5.00)