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Table 3 Satisfaction level from primary care physicians’ performance [n (%)]

From: Patient satisfaction with primary care physician performance in a multicultural population

   Jews
(n = 827)
Arabs
(N = 605)
P-value
General satisfactiona(Mean, SD)   4.24 (0.92) 4.13 (0.95) 0.037
General satisfactionb Very satisfieda 509 (63.6) 335 (56.5) 0.013
Satisfied 178 (22.2) 160 (27.0)
Satisfied on average level 81 (10.1) 73 (12.3)
Not satisfied 33 (4.1) 25 (4.2)
Communication skills a(Mean, SD)   4.51 (0.61) 4.37 (0.72) < 0.001
Communication skillsb Very satisfieda 637 (79.6) 418 (70.5) < 0.001
Satisfied 134 (16.7) 134 (22.6)
Satisfied on average level 29 (3.6) 37 (6.2)
Not satisfied 1 (0.1) 4 (0.7)
Technical skillsa(Mean, SD)   3.85 (0.68) 3.76 (0.66) 0.019
Technical skillsb Very satisfieda 345 (43.1) 221 (37.3) 0.056
Satisfied 347 (43.3) 286 (48.2)
Satisfied on average level 101 (12.6) 82 (13.8)
Not satisfied 8 (1.0) 4 (0.7)
Interpersonal mannersa(Mean, SD)   4.19 (0.80) 3.77 (0.76) < 0.001
Interpersonal mannersb Very satisfieda 445 (55.6) 166 (28.0) < 0.001
Satisfied 268 (33.5) 323 (54.6)
Satisfied on average level 76 (9.5) 92 (15.5)
Not satisfied 11 (1.4) 11 (1.9)
Time spent with doctora(Mean, SD)   4.07 (0.04) 3.90 (0.04) 0.003
Time spent with doctorb Very satisfied 428 (53.5) 259 (43.8) < 0.001
Satisfied 191 (23.9) 152 (25.7)
Satisfied on average level 134 (16.8) 147 (24.8)
Not satisfied 47 (5.9) 34 (5.7)
Accessibility and conveniencea(Mean, SD)   3.80 (0.76) 3.88 (0.75) 0.052
Accessibility and convenienceb Very satisfied 306 (38.2) 253 (42.7) 0.132
Satisfied 352 (44.0) 239 (40.3)
Satisfied on average level 126 (15.7) 95 (16.0)
Not satisfied 17 (2.1) 6 (1.0)
  1. Notesa:The analysis was conducted on the continuous variables.bThe analysis was conducted on the categorical variable. The range of the categories of satisfaction level: Not satisfied (range: 0–2.00), on average satisfied (range: 2.01–3.00), satisfied (range: 3.01–4.00), very satisfied (range: 4.01–5.00)