From: Patient-centered care in Israeli IVF units: divergent perceptions of patients and providers
Patient-centered care dimensions | Examples of specific elements included in each dimension |
---|---|
Accessibility of providers | -Telephonic access of the hospital -Accessibility of providers for questions |
Information and explanation | -Receiving written information -Receiving a scheduled overview of treatment plan |
Communication skills of providers | -Honesty and clarity on what to expect of the treatments -Providers talking about patients instead of talking to them |
Involvement of patient in treatment | -Openness to patient’s opinion and ideas about treatment -Opportunity to ask questions |
Respect for values and needs | -Access to patients’ own medical record -Empathy with patients’ emotions and current situation |
Continuity and transition in treatment | -Having a lead physician for evaluation and decision-making -Contradictory policy adhered by different providers |
Professional competence | -Providers using difficult words without explaining them -Physician being well prepared for appointments |
Care organization | -Waiting time between first visit and receiving treatment plan -Waiting time between two treatments |
Physical comfort | -Waiting room being comfortable -Waiting time in consultation waiting room being acceptable |
Emotional supportb | -Being informed about the psychological impact of treatment -Given the opportunity to consult a counselor who was familiar with problems connected with treatment -Receiving information on support group for FT patients -Partner and or family members provided with an information brochure |