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Table 3 The 10 PCC dimensions and the specific elements that comprise thema

From: Patient-centered care in Israeli IVF units: divergent perceptions of patients and providers

Patient-centered care dimensions

Examples of specific elements included in each dimension

Accessibility of providers

-Telephonic access of the hospital

-Accessibility of providers for questions

Information and explanation

-Receiving written information

-Receiving a scheduled overview of treatment plan

Communication skills of providers

-Honesty and clarity on what to expect of the treatments

-Providers talking about patients instead of talking to them

Involvement of patient in treatment

-Openness to patient’s opinion and ideas about treatment

-Opportunity to ask questions

Respect for values and needs

-Access to patients’ own medical record

-Empathy with patients’ emotions and current situation

Continuity and transition in treatment

-Having a lead physician for evaluation and decision-making

-Contradictory policy adhered by different providers

Professional competence

-Providers using difficult words without explaining them

-Physician being well prepared for appointments

Care organization

-Waiting time between first visit and receiving treatment plan

-Waiting time between two treatments

Physical comfort

-Waiting room being comfortable

-Waiting time in consultation waiting room being acceptable

Emotional supportb

-Being informed about the psychological impact of treatment

-Given the opportunity to consult a counselor who was familiar with problems connected with treatment

-Receiving information on support group for FT patients

-Partner and or family members provided with an information brochure

  1. aVan Empel and colleagues [28] and Dancet and colleagues [29]
  2. bThe Emotional support dimension specifies here all four elements included in this dimension