From: Sustaining primary care teams in the midst of a pandemic
Area of importance | In-person team | Virtual team |
---|---|---|
Meeting norms | Be present | Interruptions by children or pets are okay, please mute your mic |
No side conversations or comments | Use the chat box to engage during the meeting | |
Communication norms | Communicate in real-time as much as possible throughout the clinic day | When working remotely, please have designated team chat app open, and check at 90 min intervals |
Urgent tasks handed off immediately to the appropriate team member | Urgent tasks or needs should be communicated via phone or text to the appropriate team member; non-urgent tasks or needs can be sent via the inbox will be replied to within 24 h | |
Information sharing approach | Updates provided during daily team huddles and monthly all-clinic meetings | A designated “notetaker” will post important updates from huddles and all-clinic meetings in shared team collaboration space |
Agendas will be shared 24-h in advance of any meetings | Agendas will follow a structured template and be shared 48-h in advance with accompanying documentation | |
Collaboration tools | Team brainstorm and problem-solving sessions use the whiteboard in our team pod | Use virtual whiteboard for brainstorming and problem-solving in an asynchronous environment with a clear timeline for input |
What else is important to the team? | Find joy in the work and each other | Take time to check-in with each other, ask how someone is doing and how you might be able to be supportive |