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Table 1 Team Norms for a Virtual Environment

From: Sustaining primary care teams in the midst of a pandemic

Area of importance

In-person team

Virtual team

Meeting norms

Be present

Interruptions by children or pets are okay, please mute your mic

No side conversations or comments

Use the chat box to engage during the meeting

Communication norms

Communicate in real-time as much as possible throughout the clinic day

When working remotely, please have designated team chat app open, and check at 90 min intervals

Urgent tasks handed off immediately to the appropriate team member

Urgent tasks or needs should be communicated via phone or text to the appropriate team member; non-urgent tasks or needs can be sent via the inbox will be replied to within 24 h

Information sharing approach

Updates provided during daily team huddles and monthly all-clinic meetings

A designated “notetaker” will post important updates from huddles and all-clinic meetings in shared team collaboration space

Agendas will be shared 24-h in advance of any meetings

Agendas will follow a structured template and be shared 48-h in advance with accompanying documentation

Collaboration tools

Team brainstorm and problem-solving sessions use the whiteboard in our team pod

Use virtual whiteboard for brainstorming and problem-solving in an asynchronous environment with a clear timeline for input

What else is important to the team?

Find joy in the work and each other

Take time to check-in with each other, ask how someone is doing and how you might be able to be supportive