Fig. 3From: Machine-learning based routing of callers in an Israeli mental health hotlineThe result of the weighted-sum objective in both settings. The results show that MCTS, the proposed approach, is significantly superior to all other approaches in the heavy call flow setting. In the standard call flow setting, MCTS and CMT perform similarly and both outperform FCFS, which is the common approach in MHCCs todayBack to article page