From: Machine-learning based routing of callers in an Israeli mental health hotline
Prediction dropped | |||||
---|---|---|---|---|---|
objective | None | Feedback | Duration | Patience | Remaining time |
Quality | 0.851 | 0.751 | 0.787 | 0.841 | 0.824 |
Quantity | 0.873 | 0.802 | 0.846 | 0.800 | 0.822 |
Weighted sum | 0.857 | 0.777 | 0.817 | 0.821 | 0.823 |