- Open Access
Expanding the use of patient reports about patient-centered care
© Cleary; licensee BioMed Central Ltd. 2013
- Received: 29 August 2013
- Accepted: 11 September 2013
- Published: 17 September 2013
In an informative article on the assessment of patient care experiences, Zimlichman, Rozenblum, and Millenson describe the evolving use of surveys that elicit patient reports about medical care experiences in Israel, a trend that parallels developments in the U.S. This commentary summarizes some of experiences in the U.S. that might inform the development of more consistent and extensive strategies for assessing and promoting patient-centered care in Israel.
More comprehensive patient experience surveys, the results of which would be publicly available, as Zimlichman and colleagues advocate, would facilitate quality improvements, especially if users are provided with support for the use and interpretation of the data. Developing more efficient survey methods will facilitate the broader use of such surveys, although it is important to use methods that yield results that are as representative of the target population as possible and to account for survey mode effects when data are reported. Although the surveys need to be appropriate for the Israeli context, the use of standard questions used in other countries would facilitate comparisons that could help to identify best practices that can be adopted in different settings. Those who work on assessing patient-centered care in the U.S. look forward to learning from the work of their Israeli colleagues.
This is a commentary on http://www.ijhpr.org/content/2/1/35/.
- Interactive Voice Response
- Patient Survey
- Patient Experience Survey
- Measure Patient Experience
- Patient Care Experience
PDC is Dean of the Yale School of Public Health.
Work on this commentary was supported in part by a cooperative agreement from the Agency for Healthcare Research and Quality (#U18HS016978).
Zimlichman, E, Rozenblum, R, Millenson, ML. The road to patient experience of care measurement: lessons from the United States. Isr J of Health Policy Res 2013, 2:35.
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